OUR CLIENT GUARANTEE
1. WE WILL ALWAYS LISTEN TO YOU
Listening is the most important part of communicating. Listening to you means more than just hearing your words. We've learned that being good listeners means trying to see the world through your eyes and putting ourselves in your shoes. We really believe that, when someone has the courtesy to start by listening, you’ll immediately feel the difference.
2. WE WILL ALWAYS ACT WITH HONESTY AND INTEGRITY
Honesty means telling the truth, even when it isn’t pretty. We believe in being trustworthy for our clients, regardless of potential upset. As a buyer, you can expect sincere and honest opinions about every house we show you. We will never make you feel pressured to consider a house that does not meet your criteria. As a seller, you can expect honest opinions about the value of your house. We will not bend the truth to make a sale, and no over-inflated prices just to get listings.
3. WE WILL ALWAYS ACT IN YOUR BEST INTEREST
Every action we take is guided by our commitment to do what is best for you. We'll consider your timelines, your needs, your options and your budget as the parameters for buying or selling your home. In an industry where people all too often question the motives of their agents, we can promise that you will never question the road we may lead.
4. WE WILL ALWAYS DELIVER ON OUR COMMITMENTS
Our clients and colleagues know that our word is our bond. It always amazes us to see what a difference this basic approach makes, and it has become our best tool for earning your trust. When you think about it, knowledge and experience only really matter when you back it up with reliability, and that’s where we come into play. What you say about your experience with our team to your family and friends determines our success and builds our reputation.
5. WE WILL ALWAYS PROVIDE EXCEPTIONAL SERVICE
When we’re dealing with large personal commitments, which is what real estate is all about, there should be a high expectation for integrity and great service. The bottom line is that every real estate transaction involves more money than most people generally have to consider, and while we go there every day, you can count on us to never overlook the stakes as you see them. You can count us to be responsive and timely, and to communicate with you regularly.
6. WE WILL ALWAYS BE PATIENT AND COMPASSIONATE
Our client relationships are not just about selling houses. They are about being supportive and sensitive to your reality, no matter the situation. Sometimes real estate transactions happen due to unfortunate matters. Our team exercises special care and will always act with your circumstances in mind.
7. WE WILL ALWAYS ACT WITH SKILL AND DILIGENCE
In one aspect, our approach to every deal is the same – we treat your money as if it was ours. When your money is at stake, we will be the strongest negotiators at the table and you can expect everything to be done right the very first time.
8. WE WILL ALWAYS BE RESPONSIVE AND AVAILABLE
Everything in this business moves with lightning speed. Houses go on the market and are sold before you know it. Our job is to move faster, work smarter, to bring you opportunities, and to make sure you are prepared to jump when action is required. We know that the time spent waiting for a call to be returned can be an eternity when something has to happen right away. That’s why when we're on board; we're at your side.
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